We use a minimum of paper and plastic to wrap and pack.
Some ELEMENTS come in pouches. The pouch is the package. We have been intentionally investing in making pouches to avoid accumulating plastic and paper waste. The pouches can be used to carry ELEMENTS or for other purposes, eg. when travelling or for storage. The pouches are washable and we hope you will find them useful.
We will pack your order in the smallest appropriate outer bag or box.
We deliver worldwide using DHL Express, TNT or SF Express.
The company name and the tracking number will be emailed to you for your reference. You can follow your order on our website by logging into My Account and going to My orders or directly on courier company’s website.
Estimated delivery time is 3-7 working days from the day you placed an order for ready to sell items.
Please note that we are in Hong Kong time zone and working Monday – Friday 9 am – 6 pm.
Due to the nature of our products, at most times the courier company charges us by the size of a parcel. The tariffs also depend on geographic and economic zones.
The shipping cost, for most delivery locations, will be shown on the Cart and/or Check out page. For orders sent to Hong Kong, China and Taiwan we use SF Express posting service and the postage is payable by the receiver when the order is delivered.