Worldwide Delivery

We ship ELEMENTS worldwide from our studio in Xiamen, China.
All parcels are sent via trackable, signed-for courier service including FedEx, DHL, and SF Express.
Average delivery time worldwide is 4 to 10 working days from dispatch.

International Customs Charges

Customs and import duties are the responsibility of the customer. Rules vary by country, and we cannot confirm the exact fees in advance.

United States only: we’ve combined the postage and the tariff into a single charge, making it considerably more economical than when they were billed separately.

Tracking Your Order

 You will receive an email with the tracking details.

Registered customers can track orders through My Account → My Orders.

Guest customers can track orders directly on the courier’s website.

Unclaimed or Rejected parcels

All orders are shipped with trackable courier service.

It is the customer’s responsibility to monitor tracking and ensure someone is available to receive or collect the parcel.

Unclaimed or rejected parcels are not supported by our service.

Postage Cost

Postage cost depends on parcel’s size and destination, and is shown on the Basket and the Checkout pages.

For orders from Hong Kong, China and Taiwan, shipping is via SF Express and the postage is payable by the receiver upon delivery.