All ELEMENTS^® sales are final.

As our products come into direct contact with the body, we are unable to accept returns or exchanges. This policy also ensures that every customer receives a brand-new product.

Many ELEMENTS^® products are produced in limited quantities or made to order. We therefore encourage customers to make considered purchasing decisions and to contact us before placing an order should they require guidance in selecting the most suitable product for their practice.

Each item is carefully inspected and securely packed before shipping.

Should your order arrive damaged, please contact us within 48 hours of delivery so we can review the issue and assist you. We may request photographs or, if necessary, a brief video call to better understand the situation.

Please note that ELEMENTS^® ships internationally from Xiamen, China. In the rare event that a return is exceptionally authorised, all return shipping costs are the responsibility of the customer. Any refund issued may be subject to deductions for non-refundable payment processing fees, import duties, taxes, and other charges incurred by Momentum World.

Our team is always happy to help you select the most suitable ELEMENTS product for your practice. Should you have any questions before placing your order, please feel free to contact us at any time.