Exchange and Return

If you would like to return some or all of the items to us, please contact us within 10 days from the day you have received them and post them back within 14 days from the day you have received them.

How long will take to process my exchange or refund

Exchange
Please allow up to 2 working days from receiving the original items to do an exchange.
If there are any differences in the cost, we will send you an email guiding you to make the additional payment for the items and the postage.
In case that the price of the original order was higher of the price of newly chosen items and the postage together we will issue a credit note or refund the difference. Momentum World reserves all rights to decide upon issuing a refund or a credit note for the same amount. This will be clearly communicated with the customer via email.
A detailed policy will follow shortly.

Refund
IMPORTANT: Refunds will be issued for the items posted back to us in their original, resalable state within 2 weeks from the day you have received them. Otherwise we can only do an exchange or issue a credit note valid for 12 months.
It is required to provide a proof of posting.
Shipping costs are non refundable.

Please allow up to 2 business days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.
Monies will be refunded back into the account used to make the original purchase.

Unclaimed or Rejected parcels
Parcels that are returned to us as ‘Unclaimed’ or ‘Rejected’ by the customer on delivery will not be refunded. The customer will be issued with a credit, note valid for 12 months.
We provide full tracking for all parcels and it is the responsibility of the customer to ‘track’ their item and ensure they are available to sign for the parcel.

Faulty Items
​We thoroughly inspect all items prior to dispatch and advise customers to contact us within 48 hours of receipt of the items if they suspect that an item may be faulty. Ideally, the photo of the fault will be provided by the customer and the individual case decision will be made by Momentum World.

Please note that signs of wear and tear (usage of items) are not considered faulty. It is customers’ responsibility to look after the items as per Care guidance provided on this website and/or on the labels attached.

Useful check list if sending us items back:
(Us – Momentum World; You – the Customer)

– email us to make us aware of the return
– we will advice you where to post the goods ( this could be an address different from our Head Office address)
– post items back to us within 2 weeks from the date goods were received by you
– post only unused items to us
– include the same product package
– use recorded fast delivery when posting back to us
– cost of the return is bared by you
– email us the details of the shipping company and tracking number
– it is your responsibility to make sure the goods are received by us

In order to minimise the effort and cost of returning goods, we are here to assist you in making the best possible choice get in touch