If you would like to return some of the ELEMENTS to us, please contact us within 10 days from the day you have received them and post them back within 14 days from the day you have received them.

The cost of posting the items back to us and possible import taxes are on you.

Please use a reliable service that provides a tracking number.

The initial posting cost is non-refundable.

 

Exchanges

We do not offer exchanges.

We will issue a refund for the items you return (providing that they are unused) and ask you to make a new purchase.

 

Refunds

Refund will be issued for the items posted back to us in their original condition within 2 weeks from the day you have received them.

The refund will be processed within 2 business days upon receiving your items.

Monies will go back to the same account you used to make the purchase.

 

Unclaimed or Rejected parcels

All of the orders are posted from China using a service that does not support ‘Unclaimed’ or ‘Rejected’ parcels options.

We provide tracking details for all parcels and it is the responsibility of the customer to track their item and ensure they are available to receive or collect the parcel from a local pick-up point.

The signs of wear will eventually appear.

Those are normal and not considered faulty.

It is the customers’ responsibility to look after the items as per care guidance provided on this website and/or on the labels attached.

read About Product Care

 

Useful checklist if sending ELEMENTS back to us:

• email us to make us aware of the return
• we will advise you where to post the goods ( this could be an address different from our Head Office address in China)
• post items back to us within 2 weeks from the date goods were received by you
• post back only unused items unless differently agreed with us
• use recorded fast delivery when posting ELEMENTS back to us
• cost of the return postage and possible added taxes are to be bared by you
• email us the details of the currier company and tracking number

 

In order to minimise the effort and cost of returning goods, we are here to assist you in making the best possible choice

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